Frequently Asked Questions

Starting therapy can be an unfamiliar and new experience. It is normal to feel nervous, especially, if you have never engaged in therapy before. Here are the answers to some frequently asked questions to help with the process. 

  • Reach out to us by filling out the contact form on our website. We’ll schedule a short intro call to discuss benefits, logistics, and what you are looking to achieve in therapy.

  • Learning if we are a good fit can take time and intuition. Building a relationship where you feel comfortable and safe is essential. Just like all relationships, some are a good fit, and others are not.

  • Individual & couples sessions are 45, 50 or 75 minutes.

  • Sessions are generally once or twice a week. We believe regular sessions are essential to a constructive therapeutic process and change.

  • Payment is due at the end of each session. We accept cash, checks, Venmo and Zelle. We offer sliding scale fees based on availability and proven need.

  • We are considered an out-of-network provider. If your insurance company offers out-of-network benefits, they will reimburse you for some or all of the cost of our sessions. The best way to find out about coverage is to call your insurance company directly and ask the following:

    • Do I have out-of-network benefits?

    • What is the deductible and has it been met?

    • What percentage of sessions are covered and what percentage of co-insurance is there, if any?

    • How many sessions per year does my health insurance cover?

  • If you need to cancel an appointment, we require 24 hours notice. Since it is not always possible to offer the time reserved for you to another client, we reserve the right to charge your usual fee if you do not provide 24 hours notice and we are unable to find a time to reschedule a makeup session within that week.

  • In a first session, the goal is usually to get to know each other, to start to understand what has been causing you difficulties, and to reach a joint understanding of how to move forward. We know that it can be difficult to know where to start when explaining how you feel. Even if you are sure about your decision to start therapy, it’s normal to feel apprehensive about this first meeting, particularly if you’ve never undertaken therapy previously and aren’t sure what to expect.

  • If therapy from a distance feels better for you, we offer private video sessions. We use a secure platform so that you can meet with a therapist from the comfort of your home. To get started, schedule a consultation.